Blog categorized as Case Studies

Scaling Zoho Across Regions: Aligning South Africa and UAE Payroll

As organisations expand across borders, HR systems often mature unevenly. One region may operate on a fully integrated digital platform, while another continues using local payroll software that sits outside the broader ecosystem. Over time, this creates fragmented employee experiences and reduced c...

27/02/26 13:06
Supporting an FMCG Distributor to Systemise Wholesale-to-Retail Operations

An established FMCG distribution facilitator approached us to help structure and formalise the second leg of their supply chain: wholesale to independent retail outlets.


The organisation operates across Gauteng and surrounding regions, enabling national brands to reach wholesalers and, from there, sm...


24/02/26 16:49
Hospitality Group | Unified Sales, Guest Engagement and Reporting 

Hospitality organisations rely on highly specialised operational systems to run day-to-day activity. Booking engines and property management systems are optimised for reservations, check-in, room allocation and billing, not for sales enablement, guest lifecycle management or cross-property analysis....

21/01/26 12:20
Telecommunications Provider | Zoho CRM and Projects implementation

This case study outlines the implementation of new Zoho CRM and Zoho Projects instances for a telecommunications services provider already working within the Zoho ecosystem. Following a structured discovery and design phase, the project was delivered in phases to establish a clean, greenfield CRM an...

13/01/26 16:01
Digitising People Operations 

A leading South African cloud communications provider offering unified communications and collaboration services sought to modernise its HR and Partner Enablement operations. Previously, these processes relied heavily on manual documentation and spreadsheets, creating inefficiencies and limiting vis...
23/10/25 11:58