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Privacy Policy

Effective Date: June 2024


Both& Digital Transformation ("we", "us", "our") is committed to protecting the privacy of our clients and visitors to our website. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA).

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, and postal address.
  • Business Information: Company name, job title, and business contact details.
  • Technical Information: IP address, browser type, and browsing behaviour on our website.
  • Other Information: Any other information you provide to us directly or indirectly through our website, social media platforms, or during our consultancy engagements.

2. How We Collect Information

We collect personal information through:

  • Direct Interactions: When you fill out forms, request information, subscribe to our services, or engage with us directly.
  • Automated Technologies: Through the use of cookies, server logs, and other similar technologies.
  • Third Parties: From third-party service providers, business partners, and publicly available sources.

3. Use of Personal Information

We use your personal information to:

  • Provide and manage our consultancy services.
  • Communicate with you regarding our services, updates, and marketing materials.
  • Improve our website, services, and customer interactions.
  • Comply with legal obligations and protect our legal rights.

4. Sharing of Personal Information

We may share your personal information with:

  • Service Providers: Third-party vendors who provide services on our behalf, such as IT and system administration services.
  • Business Partners: In connection with joint marketing activities and events.
  • Legal Authorities: When required by law or to protect our legal rights.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls.

6. Your Rights

Under POPIA, you have the right to:

  • Access your personal information held by us.
  • Request correction or deletion of your personal information.
  • Object to the processing of your personal information.
  • Withdraw your consent at any time, where consent is the legal basis for processing.

To exercise any of these rights, please contact us at

7. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory requirements.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Both& Digital Transformation

50 Harrington Street, The Harrington, District 6, Cape Town, 7925