Projects & Insights
The client operates in healthcare administration, supporting medical scheme clients across areas including benefits and cover, claims, pre-authorisation, chronic medication, membership administration and new applications. The work formed part of a wider knowledge management and Zoho Desk implementat...
Bringing programme delivery, investor matching and impact measurement into one connected platform
We've recently worked with a client within the impact finance sector, supporting them to bring a complex operational lifecycle into one connected Zoho environment.
Their work involves supporting impact-dr...
In one of Both&’s recent projects, we were approached by a client operating in the luxury travel and property management space, curating a global portfolio of high-end properties through an international supplier network. As their business evolved, the imp...
A leading national electronics retailer in South Africa, operating a large network of premium retail stores, offers customers in-store credit financing for device purchases. To support this, the business needed to modernise and scale its credit application process, which involved multiple stakeholde...
Most mid-market businesses are still running like it's 1990. On-premise servers, Pastel, and VBA held together with hope. The tools got updated. The underlying logic didn't. The gap between the business you're running and the architecture you're running it on is where most operational drag hides.
The...
As organisations expand across borders, HR systems often mature unevenly. One region may operate on a fully integrated digital platform, while another continues using local payroll software that sits outside the broader ecosystem. Over time, this creates fragmented employee experiences and reduced c...
An established FMCG distribution facilitator approached us to help structure and formalise the second leg of their supply chain: wholesale to independent retail outlets.
The organisation operates across Gauteng and surrounding regions, enabling national brands to reach wholesalers and, from there, sm...
For many teams, the spreadsheet remains one of the most familiar tools in daily work. It’s flexible, intuitive, and easy to pick up, which is why the grid-like structure still feels natural to many modern users managing everyday processes and data.
As Christian Gentle, Digital Engineer at Both& t...
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