Based in Johannesburg, South Africa, the company specialises in insurance underwriting for the commercial passenger transport industry. Working closely with taxi associations, bus operators, and fleet managers, the business focuses on providing responsive, industry-specific cover and support.
To better support internal communication and broker enablement, the client aimed to centralise training efforts using TrainerCentral. The objective was to create a structured and trackable learning environment, offering clear access to policies, compliance content, and company updates. A rewards-based course structure was designed to drive engagement and recognise completion milestones, aligning professional development with business priorities.
Problem Statement & Key Challenges
As the organisation grew, managing compliance training and internal knowledge became increasingly complex. Policies and training materials were fragmented across systems, and managers lacked insight into staff progress. Brokers, in particular, needed streamlined onboarding and continuous learning support to stay aligned with regulatory and operational expectations.
The key challenges faced by their team included:
- Decentralised and inconsistent access to training material and policy documentation
- Limited visibility into course progress and completion across teams
- Critical business updates not consistently reaching all employees
Approach & Proposed Solution
Both& implemented TrainerCentral as a centralised learning platform. The engagement included full setup of the TrainerCentral Academy, branding of the portal, setup of sign-up and contact forms, configuration of email notifications, and integration of the Contact Us form with Zoho Desk for support query management.
A Train-the-Trainer program was delivered to ensure long-term adoption. Over the course of 1 week, internal trainers were guided through navigation, course creation, live workshops, user management, and assessments, equipping them with the skills to manage the platform independently.
Result
The implementation enabled faster onboarding, improved compliance tracking, and a more engaged learning culture. Real-time visibility into course progress allowed managers to respond proactively, and the Zoho Desk integration simplified learner support.
The organisation saw a drop in repeat queries related to policies, and brokers reported greater confidence in their roles. The rewards-based learning journey increased motivation and internal recognition, supporting a shift toward continuous professional development across the business.
By aligning internal learning processes with operational and compliance objectives, TrainerCentral provided the foundation for more consistent service delivery and stronger employee performance.