Case Study | Real Estate Company

Commercial & Industrial Real Estate Company
ZOHO PEOPLE IMPLEMENTATION

The Company

The client is an established company specialising in the commercial and industrial real estate sectors. With a diverse portfolio of properties and an expanding workforce, the client found itself needing a more robust and integrated approach to managing human resource processes. The growing complexity and demands of their operations highlighted significant limitations within their existing methods, which relied heavily on manual processes and fragmented data storage.

The Challenge

Before adopting Zoho People, the client encountered:

Difficulties maintaining accurate employee data due to disparate systems
Inefficiencies during employee onboarding and offboarding processes
Limited visibility and delays in managing employee leave approvals
Challenges in effectively monitoring employee performance

The Solution

To alleviate these challenges, Zoho People was implemented over an one-month period, focusing on key modules including:

Employee Onboarding and Offboarding: Configuration of automated onboarding and offboarding checklists, tasks, and documentation.
Organisational Structure: Setup of organisational hierarchy, roles, and reporting structures for improved clarity and accountability.
Employee Self-Service: Deployment of self-service portals allowing employees to view personal details, request leave, and access company policies independently.
Performance Management: Implementation of performance methods, appraisal cycles, goal-setting, and feedback mechanisms for consistent employee evaluation.
Organisational Policies: Digital documentation and distribution of company policies accessible through the employee portal.
Leave Management: Configuration of custom leave types, accruals, automated workflows for leave applications, approvals, and real-time leave tracking.
Compensation: Setting up compensation structures to maintain accurate compensation records.
Employee Engagement: Activation of engagement tools and surveys to regularly capture employee feedback and sentiment.

The implementation fully utilised Zoho People's native features ensuring a robust yet straightforward solution.

Training provided:

Administrative users participated in targeted training sessions, covering system administration, module management, user roles, and permissions. Additional training for business users, focused on day-to-day use of Zoho People, was provided by Zuccess.

Results Achieved

Post-implementation, the client experienced:

Improved accuracy and accessibility of employee data
Greater efficiency in leave management and approval processes
Streamlined management of onboarding, offboarding, and performance activities
Enhanced employee experience through increased transparency and ease of use

Overall, implementing Zoho People improved the client's HR processes, supporting their operations with clearer, more manageable HR functions and better overall employee engagement.