This case study explores how the client successfully implemented Zoho Bookings to streamline Technical Support appointment booking across 33 branches, reducing customer wait times and improving operational efficiency.
29/07/24 11:49
Projects & Insights
29/07/24 11:49
Written by Nelis Smit
Recently, I attended the Design Thinking in Practice programme hosted by the Hasso Plattner d-school Afrika at UCT in Cape Town. With a clinical psychology and technology management background, I found the intersections between user-centred design, person-centred Rogerian psych...
29/07/24 11:49
Written by Abré Roux
The digital transformation landscape is rapidly evolving and is a key driver of competitive advantage and will remain in the coming years. However, technology, seen by business users as a big investment (time, money, change) with uncertain returns, often takes centre stage in thi...
15/07/24 14:19
Previously, fragmented data across multiple systems complicated member service tasks like information verification, engagement planning, and report generation, reducing efficiency and accuracy.
26/06/24 11:27
The retail store is a proudly South African e-commerce and retail specialist who trade in premium gym wear both locally and internationally. They boast impressive sales channels, which consists of a contemporary Shopify online store, a Shopify point-of-sale (...
07/06/24 10:26