Blog by Mia

Bridging Disciplines

Written by Nelis Smit

Recently, I attended the Design Thinking in Practice programme hosted by the Hasso Plattner d-school Afrika at UCT in Cape Town. With a clinical psychology and technology management background, I found the intersections between user-centred design, person-centred Rogerian psych...

29/07/24 11:49
Zoho Bookings Implementation for a Tech Hardware Reseller 
This case study explores how the client successfully implemented Zoho Bookings to streamline Technical Support appointment booking across 33 branches, reducing customer wait times and improving operational efficiency.
29/07/24 11:49
Why People Power Digital Success

Written by Abré Roux

The digital transformation landscape is rapidly evolving and is a key driver of competitive advantage and will remain in the coming years. However, technology, seen by business users as a big investment (time, money, change) with uncertain returns, often takes centre stage in thi...

15/07/24 14:19
Zoho One Implementation for a Benefits Counselling Firm
Previously, fragmented data across multiple systems complicated member service tasks like information verification, engagement planning, and report generation, reducing efficiency and accuracy.
26/06/24 11:27
Zoho One Implementation for an E-Commerce and Retail Store

The retail store is a proudly South African e-commerce and retail specialist who trade in premium gym wear both locally and internationally. They boast impressive sales channels, which consists of a contemporary Shopify online store, a Shopify point-of-sale (...

07/06/24 10:26