Blog by Mari Clift

Rapid Zoho Desk Implementation for Crypto Asset Service Provider

A regulated Crypto Asset Service Provider offering forex, digital assets, OTC trading, and alternative investments was experiencing increasing challenges in managing a high volume of client queries. The absence of a centralised support platform hindered SLA compliance, slowed response times, and lim...

16/09/25 09:41

Software Platform Fit and Delivery Alignment for Continuous Improvement

Based in Cape Town, a growing Financial Services Provider, operating within the insurance space, sought to re-evaluate its internal technology platforms, team structure, and system delivery model. The goal was to identify gaps in operational alignment, team capability, and platform fit to inform a s...

07/08/25 16:13

Implementing TrainerCentral for an Insurance Underwriting Firm in the Transport Insurance Sector

Based in Johannesburg, South Africa, the company specialises in insurance underwriting for the commercial passenger transport industry. Working closely with taxi associations, bus operators, and fleet managers, the business focuses on providing responsive, industry-specific cover and support.

To bett...

07/07/25 12:43

Low-Code, High Impact: Orchestrating Billing, Inventory & Logistics Through Zoho

A global Telecommunications Equipment Supplier, with operations in South Africa, Singapore, and China, offers a Push-to-Talk (PTT) solution comprising hardware and SaaS features such as GPS tracking, voice recording, and SOS alerts. To support its cross-sector customer base, the organisation require...

07/07/25 08:17

Zoho One and Zoho FSM Implementation for a Mechanical Engineering Firm for Water Infrastructure

A Mechanical Engineering Firm specialising in water and wastewater treatment solutions expressed a critical need to modernise operations and automate repetitive tasks, particularly to enhance communication and efficiency within the rapidly growing Purification Department.

To address these c...

17/06/25 19:49