Blog

Case Study | Tech Hardware Reseller 

Case Study | Tech Hardware Reseller 

By Mia

This case study explores how the client successfully implemented Zoho Bookings to streamline Technical Support appointment booking across 33 branches, reducing customer wait times and improving operational efficiency.
29/07/24 11:49 - Comment(s)
Read more
Why People Power Digital Success

Why People Power Digital Success

By Mia

Written by Abré Roux

The digital transformation landscape is rapidly evolving and is a key driver of competitive advantage and will remain in the coming years. However, technology, seen by business users as a big investment (time, money, change) with uncertain returns, often takes centre stage in thi...

15/07/24 14:19 - Comment(s)
Read more
Bridging Disciplines

Bridging Disciplines

By Mia

Recently, I attended the Design Thinking in Practice programme hosted by the Hasso Plattner d-school Afrika at UCT in Cape Town. With a clinical psychology and technology management background, I found the intersections between user-centred design, person-centred Rogerian psychology, and agile soft...

26/06/24 11:27 - Comment(s)
Read more
Case Study | Benefits Counselling Firm

Case Study | Benefits Counselling Firm

By Mia

The Benefits Counselling Firm specialises in personalised financial guidance, insurance, and retirement planning. Previously, fragmented data across multiple systems complicated member service tasks like information verification, engagement planning, and report generation, reducing efficiency and ac...

26/06/24 11:27 - Comment(s)
Read more
Case Study | E-Commerce and Retail Store

Case Study | E-Commerce and Retail Store

By Mia

The retail store is a proudly South African e-commerce and retail specialist who trade in premium gym wear both locally and internationally. They boast impressive sales channels, which consists of a contemporary Shopify online store, a Shopify point-of-sale (...

07/06/24 10:26 - Comment(s)
Read more
Subscribe to RSS Feed

Categories

Tags